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Discussion Refunds for Defective Products: Consumer Protection Laws in Ontario

Discussion in 'Shopping Discussions' started by joeclark, Jul 9, 2017.

  1. joeclark

    joeclark Junior Member

    Hello Guys,

    This is my first thread here. Sorry - it's a bit lenghty.

    I’ve done a fair amount of research into the question of defective products, and whether Ontario retailers are required by law to provide a refund (if the customer wants one).

    These and other topics are covered by the Ontario Consumer Protection Act (CPA of 2002) and Sale of Goods Act (SGA of 1994).

    Some notes:
    - There are similar laws in most provinces, but I’m only covering Ontario.
    - These laws provide many benefits to consumers, but I’m focusing on defective products.
    - There are no laws forcing a refund simply because the customer changed their mind.

    There are two types of sources:

    - Online articles explaining the laws.
    - The laws themselves.

    Since the laws are in technical language, and there are two Acts to consider, I’m only posting links to reputable online articles that summarize the laws.

    If people seem interested, I can also post links to the laws themselves, quoting the relevant sections.


    I didn't find the right solution from the internet.
    - http://forums.redflagdeals.com/refunds-defective-products-consumer-protection-laws-ontario-999613/
    - Healthcare Marketing Video Examples.

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