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Tech What do you think about Mobilicity in Vancouver?

Discussion in 'General Discussion' started by EnVy, Apr 12, 2011.


Are you a Mobilicity customer?

  1. Yes

    3 vote(s)
  2. No

    7 vote(s)
  3. I would consider becoming one in the future

    2 vote(s)
  1. Night Of GuardianS

    Night Of GuardianS Active Member

    I just switched from wind to virgin(own by Bell). Got myself the Galaxy SII 4G. I still had no signal at some parts of the underground parking lot at Metrotown with Virgin. I guess It happens with all providers.
  2. craighans

    craighans Guest

    mobilicity unlimited data stick actually means very limited and it will crash at least 50 times / day ,you'll get annoying calls if you actually try to use any of this " unlimited data",,,,,,,
    if you have 15-20 mins to open your hotmail It's for you !!!!!!also if you have data stick on your laptop and a cell phone from them expect to not get your calls as it just clicks off after 2 rings ,,,according to about 3o of my friends ,,,my phone is money to me and all i do is lose contract work because of it ....and don't even get me sstarted on throttling as at exactlly 6:30 am - exactly 7:00 pm your speed drops to nothing ..except sundays so what is that ??????they're very happy to misslead you as they sell it to you and its great as long as you don't want to use it .....forget about IM , dowloads , games , any streaming content , opening two windows at once , any pages that have a video add or anything usefull like google maps ........CRASH CRASH CRASH ....they are basically stealing from you for infrastucture and to service all of their 5$ christmas special customers ...do yourself a favor and forget about mobilicity and the frustration that comes with being a mobilicity customer ......
  3. Destiny

    Destiny New Member

    Mobilicity is alright. Since they're still building up the company, they don't have as many towers...thus! The poor reception!
    Mobilicity is fine for people who rarely use their cellphone, and just carries it around...but for other 'busy' people like one of my friends, they need to text and call 24/7. So M doesn't cut it if people are looking for stable reception all the time :p
  4. randrew

    randrew Guest

    mobilicity has reached a new low even for them ... my current speed for 90% of the day tops out between 13 and 18 kb/s ...they have my account throttled so much my conection fails now at least 200 times / day ...and there is no streaming content at all .If a page has any video add on it it crashes ,,, which is at least 25% of pages ...I asked my rep upon purchase of your unlimited data stick)

    if I could stream video ,,,to which he replied ...Of course ... he told me the signal was so good i need never pay for tv again as i could easily stream ANYTHING I WANTED !!!I have complained to you to the B.B.B. and today to the ctcc ,,,to whit they are clearly breaking the law as they were required at the point of sale to provide contracts to me with any qualifying statements of exceptions to the definition of UNLIMITED . I recieved a data stick a box and a receipt ...nothing more ,,,although i assume your employees lies were free....they are breaking the law see next paragraph for specifics ...

    (un·lim·it·ed [uhn-lim-i-tid] adjective

    1. not limited; unrestricted; unconfined: unlimited trade.

    2. boundless; infinite; vast: the unlimited skies.

    3. without any qualification or exception; unconditional)

    from the ctcc website

    How the traffic management practice will affect your Internet experience, including the specific effect on the speed of your Internet connection

    Introducing or changing a practice

    At least 30 days before introducing a new traffic management practice or revising an existing one, your service provider must display information about the change on its website. This is not required if the change makes the practice less restrictive.

    Prohibited traffic management practices

    Unless your service provider has received prior approval from the CRTC, it may not use traffic management practices that do any of the following:

    Lead to blocking the delivery of content to you

    Result in the noticeable degradation of time-sensitive Internet traffic

    Slow non-time-sensitive traffic to the extent that it amounts to blocking the content .endquote...

    from the mobilicity site vebatum...
    Mobilicity has taken the hassle out of understanding exactly how your data usage is measured because our data add-on is truly unlimited. Use as much as you want, download all month long

    ....this is a complete lie and very deceptive advertising...

    I will spend all my time posting to forums and threads , lodging complaint after complaint to the ctcc as each new day is legally a new violation and continuation of what really amounts to an ongoing criminal conspiracy by their company and agents ...I won't stop until my complaint is addressed or until no-one can try to look up mobilicity without finding a list of complaints including the specifics of the laws you are breaking ...I am a disabled person who relies on the internet to see the world outside my home as i can rarely leave the house ...by the time I'm done they won't even be able to use the word unlimited as the word doesn't allow for exceptions by definition,,,and cutting me off after my ctcc complaint would not be prudent ...I'm onto , i want my rights to the internet ,,, unfettered .....as its illegal for them to throttle this much. I anticipate they have breached as it amounts to blocking ,,,as well you have essentially blocked a shut-in from accessing the CBC ,ctv global ,or anything worth while...,,,,probably won't look good for you ....I would gladly pay more for the data but paying what already amounts to the most expensive internet in the country and recieving nothing is simply not good enough....
  5. Night Of GuardianS

    Night Of GuardianS Active Member

    The smartphone plan from BMO's TalkandEarn is only $40. You get everything you get from a Rogers/Telus/Bell $50 smartphone plan. Plus free call display. Well worth it. Why? Cause BMO's TalkandEarn uses Roger's network. Which means same coverage and signal as Rogers.
  6. Coolio

    Coolio Guest

    I signed up with Mobilicity last month and I have to look for some oterh carrier now. The signal is so bad. Just this morning driving back to Coquitlam from W. Broadway, I did not have a signal until I pulled over in Burnaby for five minutes. I guess you pay for what you get is true. This is too good to be true for 40$ unlimited data/caller id/ voice mail/unlimited incoming or outgoing...too bad :(
  7. hitkaran

    hitkaran Guest

    I cant phone from surrey it keeps saying no service man n all my friends mobilicity has bad connection plz fix it up
  8. ema

    ema Full Member

    How would you sign up for this?

    NVM, figured it out lol. Thanks though.
  9. Random Girl

    Random Girl Guest

    Mobilicity is terrible. I have it right know and when i go to Richmond it charges me roaming even though its suppose to cover outer vancouver. When i go to downtown vancouver i have no reception. I will defiantly have to change cellphone companies
  10. Henry

    Henry Junior Member

    Mobilicity is slowly improving their service/ reception. You can't expect to get $40 unlimited talk text and data to have good reception. I currently have a bell plan that's just under 35$ (including tax) for 400 minutes, unlimited text, call id, voice mail, and free calling on weekends at like 6 PM - 7 AM and some other calling feature, but I never lose reception :) I just use wifi for internet since I don't need internet that much.
  11. barlala

    barlala New Member

    It's ok so far,though I become his customer just for two month.
  12. susananderson

    susananderson New Member

    Im using "WIND" hands down the BEST mobile comany I have been with thus far. I used mobilcity for a few months and the service was TERRIBLE! dropped calls, over priced bills, poor customer service and all down right horrible service.
  13. peeved

    peeved Guest

    all mobilicity needs to do now is learn the definition of CUSTOMER SERVICE before people starting with their feet on mobilicity"s lousy service
  14. Joe

    Joe Full Member

    I use mobilicity, and I'm quite satisfied.

    For sure, it's not a 'caviar' telephone service. You're not going to get the quality of bell, rogers or telus.

    That's to be expected, since they are billion dollar giants & mobilicity's cash flow is in the low millions.

    Their resources are limited.

    At least where I live, I'm right next to a tower, and the reception is great.

    I never have difficulty phoning out or receiving calls.

    Where the signal fails is in skytrain stations or on the train itself.

    Couldn't pick up a signal in Whistler - so if you're someone who moves around a lot outside of the GVRD, then mobilicity isn't for you.

    But for local service, it's fine. For just $25 a month (including tax), I get unlimited data which allows me to use the phone as a router to surf online.

    Can call longdistance in all of Canada and the 48 states. Can't phone Hawaii (and probably Alaska too).

    One of the major shortcomings of mobilicity is its limited offering of phones.

    There's no iPhone service in its lineup & I suppose some of its offerings are like the 'also-rans'.

    Same time, it's a trade-off between getting phone service with unlimited data for $25 a month versus one which is $100 or more.

    Personally, I'm not a phone nut, could care less about all the doo-dads which come with phones these days, and only wish to make/receive calls + surf the Internet at home without paying whopping fees. In this regard, mobilicity is a tremendous success.
  15. Hanson

    Hanson Guest

    Review and FAQ for WIND Mobile, so that the information is consolidated and found in one place. This would hopefully limit redundant questions and answers. So here goes..

    ********* Special Promotion ************* You must contact me to receive these promos. 7785581466

    0$ Galaxy + 40$ unlimited everything plan"

    Ohm Mobile's Special Promotion. Contact me.

    Wind Mobile Holiday Miracle Plan - $40 dollar unlimited everything (Data, Text, and Voice) + 1-Cent per minute international calls

    0-99$ cellphones (Top sellers):

    BlackBerry Bold 9900
    BlackBerry Curve 9320
    BlackBerry Bold 9790

    Samsung Galaxy Nexus
    Samsung Galaxy S 4G
    Samsung Galaxy Q
    Motorola RAZR V

    LG Optimus 4X HD
    Huawei Ascend P1
    Huawei Ascend D1 Quad XL
    HTC One S
    HTC Amaze 4G

    Samsung Galaxy S III
    Samsung Galaxy Note II


    As you may or may not know, WIND Mobile is one of the newest mobile entrants in Canada to offer exceptional value for their mobile wireless services. They operate within the AWS 1700 MHz frequency, which does not work with MOST phones from Bell, Rogers, Telus, and their sub-brands.


    - iPhone 3G/3GS/4/4S/5 (NO iPhones WORK)
    - Nokia Lumia 900
    - Nokia Lumia 800
    - Samsung Galaxy Note*
    - HTC One X

    .. Just a few off the top of my head that I know that certainly won't work on WIND.

    Although they may be 3G or 4G smartphones, these phones use a different frequency that is not compatible with the WIND network. So for example, a Blackberry 9700 from Rogers, though it may be the same model that WIND has, will not work on WIND, due to its differences. To ensure that your phone will work for sure with WIND, it is best to purchase your phone directly from a WIND store.

    *The Galaxy Note can be rooted, and flashed with a custom software which can then work on WIND. However, not all of us possess the technical knowledge to perform this, and rooting the phone voids the warranty. Therefore, I will list it as an incompatible device.


    If you plan to keep your existing number and transfer to WIND. DO NOT call your current mobile phone provider and cancel your service with them. You will LOSE YOUR NUMBER. Instead, go to a WIND store and they will port your number over.


    WINDTab allows you to purchase a brand new smartphone without paying the regular price depending on the plan you choose. If you select a $40 monthly plan, and you go on WINDTab, you receive a discount off the original price. Every month, WIND will take off a certain amount off of your WINDTab, for up to 3 years. The amount taken off monthly varies on the cost of the monthly plan you're on, and after three years, any remaining credit you still owe will be automatically wiped off. Essentially, you will not owe anything after three years if you are still with WIND.

    For example, the Samsung Galaxy S3 is $649.99 for regular price. If you subscribe to a $40 plan and go on WINDTab, you pay $299 upfront. The remaining will be deducted on a monthly basis for up to 3 years. After 3 years is up, if you have any balance owing, It will automatically be cleared.

    I've noticed that there's been some confusion regarding WIND ZONE and WIND AWAY with their respective plans. I will attempt to explain it in the easiest and simplest way to understand.

    Victoria (Coming Soon)
    Whistler Village

    *Refer to WIND Mobile site for exact area of coverage


    This is the area that is NOT covered by WIND Mobile, thus you are roaming on Roger's network. You will incur additional roaming expenses if you use your phone.

    EXAMPLE 1: You have a 604 or 778 number, and you're on an UNLIMITED LOCAL calling, texting, and data plan with WIND Mobile.

    If you are in any of the cities listed above under WIND ZONE, you get UNLIMITED LOCAL CALLING, TEXTING and DATA in that zone. Say if you're in Toronto, but you have a Vancouver number, you can only make LOCAL CALLS (Toronto numbers) without being charged (same with texting and data). If you call or text back to Vancouver, you will be charged.

    EXAMPLE 2: You have a 604 or 778 number, and you're on an UNLIMITED NATIONWIDE calling, texting, and data plan with WIND Mobile.

    If you are in any of the cities listed above under WIND ZONE, you get UNLIMITED NATIONWIDE CALLING, TEXTING, and DATA in that zone. Say if you're in Toronto, but you have a Vancouver number, you can make LOCAL CALLS (Toronto numbers), AND NATIONWIDE CALLS (anywhere in Canada, even back to Vancouver) without being charged (same with texting and data).


    I have been a WIND customer since Sept 2011, and I often frequent the North Shore, Downtown, East Van, and Burnaby, and find very little reception problems when I am outdoor. On the rare occasion, when I am in an underground parking lot, elevator, or within a concrete building, I will have poor or no signal at all. Now this is not the fault of WIND, rather the nature of the 1700Mhz frequency band. Unlike Rogers, Bell and Telus, they have a 850MHz band that can penetrate through elevators and concrete buildings much better than WIND, that's why you pay a premium for their services. However, WIND is currently working on obtaining the 700MHz block from next year's wireless spectrum auction, which shares similar characteristics with the 850 MHz band, so I would suspect that reception will only improve from this point forward.

    Honestly, if you don't talk much on the phone like me (less than 100 minutes per month), and rely primarily on data, the reception isn't an issue with WIND, unless you live or work in a complex that's made of concrete. At the end of the day, it's best to try WIND for a week (14-day return policy), and see for yourself if it suits you.


    - Concrete buildings
    - Underground Parking lot/Basement Suites
    - Elevator
    - SFU (Leasehold agreement prevents WIND from setting up new towers there. Expires 2014/2015)
    - Expo Line (Stadium to Burrard Station)
    - Canada Line (Underground Portion)

    Download speed varies between 1.5-9.0Mbps throughout Metro Vancouver.

    WIND Mobile Network Update
    For those whom are interested in keeping track of WIND Mobile's network improvements. It can be tracked here: http://networkupdates.windmobile.ca/archive

    Canadian Cellular Towers
    A map that highlights all of the Canadian wireless towers in Canada - http://www.ertyu.org/steven_nikkel/c...ayers=o&pid=33

    Should you have any questions please contact me at
    or shoot me an email at
  16. Night Of GuardianS

    Night Of GuardianS Active Member

    Thank you for the info Hanson. I have been wanting to port back to Wind but have the Virgin Tab to pay off.
  17. G Bermin

    G Bermin Guest

    Horrible service. They seemed to have a good price but my SMS never worked. I was not able to log on to my online account and basically there service becomes very limited indoors. Customer service wait times are over 40 minutes.
  18. Dave Dowler

    Dave Dowler Guest

    worst experience ever. poor service. The reps lied and said it had great reception. I wish I had listened to the reviews online, but my cheap ass dropped FIDO and went with mobilicity to save $5/month. Okay, so that was a terrible experiment because I prepaid 3 months with mobilicity and they wouldn't give me my money back at the end of it. Oh how stressful that experience was for me. They lie and cheat and for some reason we're just supposed to be okay with that? If we were from US or from Quebec, we'd be rioting in the street trying to shut this company down. Instead we give them our money, get screwed and let the next person go through the same thing. I think this is bullshit. We should take a stand! Well we can't sue them, we can't do anything. If you're frustrated and "IF YOU'VE EVER BEEN SCREWED BY MOBILICITY, SEND THIS MESSAGE TO 7 FRIENDS. I will never be screwed by a company with low prices again. That's not how I like to get screwed."

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