Techvibes Enterprise Server Support II

Hostway Corporation is a leader in Cloud, Managed, and Hybrid Hosting. Hostway delivers reliable, secure, and scalable Infrastructure-as-a-service (IaaS) solutions to over 500,000 customers worldwide. Hostway has emerged as one of the largest cloud hosting and Infrastructure-as-a-Service providers in the world due to the company’s expertise in developing secure, multi-tenant hosting environments and is committed to providing SMB's and large enterprises with cost effective business solutions. Hostway’s core products include Managed Hosting, Cloud Hosting, Web Hosting and Email and Applications. For more information about Hostway, please visit http://www.hostway.com.

Hostway is looking for an Enterprise Server Support II in our Vancouver Data Center. The position will include a variety of responsibilities in a fast-paced environment. Technicians are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support, as well as participating with internal projects and large enterprise customers. The ideal candidate is highly motivated, imaginative, innovative, easy to work with, and excited to learn new, bleeding-edge technologies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Engage with our customers using both phone and customer portals.
• Support both Windows and Linux dedicated and virtual server customers.
• Assist and educate customers on basic and advanced use of products and services.
• Educate customers on the availability of internal and external resources.
• Be a part of a team who knows the value of mentoring and promoting technical growth for all team members.
• Possess the ability to comprehend and execute company-wide interdepartmental escalation procedures.
• Participate in team meetings, providing input and suggestions to further increase productivity.
• Must have flexible shift availability including nights and weekends.
• Must have excellent problem solving skills and the ability to prioritize tasks and responsibilities.
• Possess the desire to take on advanced responsibilities.
• Perform other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS:

• Experience supporting Windows and/ or Linux operating systems.
• Server hardware knowledge (hands-on experience a plus).
• At least 2 years’ experience in a technical support or server administrator position.
• Basic to intermediate knowledge of the following: Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, VMware, PHP, MySQL, MSSQL, Hyper-V.
• Knowledge of IP tables and Windows Firewalls.
• Working knowledge of Apache, MySQL and IIS.
• Ability to demonstrate effective verbal and communication skills

Please send resume and salary history to [email protected] and reference code ESS112114JV.

Hostway offers a competitive salary and benefits including Vacation, Extended Medical, Dental, Retirement Plan, and much more.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

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