Discussion Clearly Contacts - not that impressed

milquetoast · Jun 7, 2011

Bought some glasses about a year ago. The lens coating was defective and started to flake off.

I only paid $16 for these so I guess I can't complain. What's odd is how they keep pushing me to get a complete replacement. You would think repairing one lens would be more cost effective (and better for the environment).

Dear [removed],

I am sorry to hear that the coating on the right lens has worn off. We no longer carry the frame in our inventory. However, if you wish to have to replacement of your eyeglasses, you may select any frame from our website and we can process a second shipment for you, at no extra cost. Please note that frames specifying "Coupons not applicable" are exempt from this offer.

Please reply to this email if you wish to proceed with a new frame selection. I will also assist you on how to return your glasses back to our facilities.

Feel free to contact me if you have any further questions or concerns.

Sincerely,

Customer Service Representative
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Hi,

Would the new frame be a temporarily replacement while the defective ones are repaired or would they be a complete replacement? If it's the latter, then I would prefer just to have the lens repaired.

Thanks
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Dear [removed],
If you select another frame, it would be a complete replacement to the original eyeglasses. Please note that our Production department is currently advising repairs may take up to 6 months to complete, as their primary service is to manufacturer glasses.

Please reply to this email if you wish to proceed with a repair for your eyeglasses, or if you want to select another frame as a replacement.

Feel free to contact me if you have any further questions or concerns.
Thanks,

Customer Service Representative
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I wish to proceed with the repair rather than a new frame selection.
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Dear [removed],

The repair process can take up to 8 weeks, and we also cannot guarantee that we will be able to repair the glasses, as the frames may get damaged during the repair process, in which case you would need to select a new frame anyway.

Please let me know how you would like to proceed.

Feel free to contact me if you have any further questions or concerns.
Thanks,

Customer Service Representative
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droid · Sep 14, 2011

However, if you wish to have to replacement of your eyeglasses, you may select any frame from our website and we can process a second shipment for you, at no extra cost.
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The quality sure looks bad. At least they offer to replace at no extra costs.

boo-boo · Nov 18, 2011

clearly contacts sucks. Their desinger frames are all discontinued models. also, their prices are higher than local optometrists. my optometrist even gives free glasses and her contacts cost less than cleary contacts. she's in kilarney http://www.drrandhawa.ca/

Night Of GuardianS · Nov 24, 2011

The ones I have are good. Been using them for over a year now. I chose to pay for their premium 1.67 thin lenses. I guess the free lenses are not so good.

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Discussion Clearly Contacts - not that impressed

milquetoast Senior Member

droid Junior Member

boo-boo Guest

Night Of GuardianS Active Member

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