MyeHealth missing reports, great customer service

milquetoast · Mar 12, 2013

If you're using my My eHealth to track your medical lab results and notice some missing reports, there might be a lab clerical error at play.

In my uncle's case, the lab switched his First Name and Middle Name (which is a common uncorrected mistake for Asians).

I contacted the Myehealth support team and they were quick to help and also gave a much appreciated comprehensive explanation on where things went wrong.

Great customer service. The website itself is easy to use and lab results come out so quickly (hours for routine bloodwork). Very useful for keeping tabs on your lab reports since doctors' offices are often slow or disorganized and lose them.

Their reply:

Good afternoon Y,

Thank you for contacting Myehealth.

In order for results to be posted online, the information entered by the lab in your recent report(s) must match what is stored in your My ehealth account. The following is the criteria that must match our records:

• First name
• Last name
• Date of birth
• Care Card number
• Gender

If one or more of the above does not match our records, then the report will not be posted to your online account.

The lab had filed your recent report under the first name <X>, which did not match your My ehealth registered name of <Y>. This is why you were not able to see the results in your online account.

However, we have now made the necessary adjustments to your account which will provide you with access to reports filed under both names. Would you please login and confirm the missing report is now available to you?
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lumix · Mar 12, 2013

Great service, no need to ask for report now, just download online.

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MyeHealth missing reports, great customer service

milquetoast Senior Member

lumix Full Member

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